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These terms set out the rules that apply when you open and use a 99qx account. Reading them before you proceed means you understand exactly what we expect and what you can hold us to — availability and access depend on your local law and eligible region.
By creating an account on 99qx, you confirm that you have read these terms, that you meet the eligibility requirements for your region, and that you accept the conditions described here. These terms govern your use of the platform — including how you log in, how your account wallet operates, and how transactions through Nagad, Rocket and Upay are processed. Where a specific feature or product carries its own supplementary terms, those sit alongside this document and do not replace it; if there is a conflict, the more specific document applies to that feature. We may update these terms when our services change or when applicable rules in your region require it. When we do, we will post the revised version on this page and note the date it takes effect. Continuing to use your account after a revision means you accept the updated terms. If you do not agree with a change, the correct step is to stop using the account and contact support before the revision date. Access to 99qx depends on whether it is permitted under the laws of your location. We do not represent that the service is available or lawful in every jurisdiction. It is your responsibility to confirm that using this service is allowed where you are. Nothing in these terms overrides local law.
Understanding where these terms apply — and where they stop — helps you know which rules govern each part of your experience. Four distinct areas define the boundary of this policy.
These terms fully govern how you open, verify and close your 99qx account, including login credentials, session behaviour on mobile devices and the conditions under which access may be suspended or restricted by us.
Deposits and withdrawals processed through Nagad, Rocket or Upay fall within this policy. The rules here cover your responsibility to use a wallet registered in your own name and to follow the transaction limits shown in your account.
Game content, odds, promotional notices and editorial copy published on 99qx are covered by these terms. We retain all rights to that content; you may not copy, redistribute or commercially use any part of it without written permission.
Services operated by external providers — including game studios, payment processors and identity verification partners — are governed by their own terms. We are not responsible for those parties' policies, though we work with them to keep your account experience consistent.
These terms are not one-sided. You have concrete steps available to you at every stage of your account relationship with us. Your transaction history — including every Nagad, Rocket or Upay movement — is visible in the account wallet section; check that record at any time and contact support if a line item does not match what you authorised. Account details such as your registered mobile number and preferred withdrawal method can be updated from the account settings page; follow the verification steps shown there to confirm the change. If you believe a term has been applied incorrectly to your account — for example, a transaction hold you did not expect — you can raise a formal question through the support route listed on the contact page. We aim to acknowledge every policy question promptly and will tell you what information we need to review the matter. Requesting a full account statement or asking us to correct a factual error in your profile are both covered by this policy.
Your wallet history is available inside your account at any time. Check each entry against what you authorised through Nagad, Rocket or Upay and contact support immediately if something does not match.
Update your registered mobile number or withdrawal details from the account settings page. Follow the on-screen verification steps shown there; changes take effect once verification is complete.
If a term has been applied to your account in a way you did not expect, contact support through the published route. State your account reference and the specific term you are querying so we can respond accurately.
You may request account closure at any time through the support channel. Any confirmed wallet balance will be returned to your verified withdrawal method in line with our standard process before the account is closed.
If any part of these terms is unclear, or if you need to raise a question about how a condition has been applied to your account, use the published contact routes below. We do not invent response windows here — check the contact page for the current status of each channel.
Start a live chat session from the support icon on the site. Use this route for account-access questions or to flag a transaction discrepancy linked to Nagad, Rocket or Upay that needs prompt attention.
Send a written query to the support email address listed on the contact page. Include your account reference and describe the specific term or transaction you are questioning so the team can locate the relevant record quickly.
The help centre within your signed-in account covers common policy questions, wallet verification steps and account-settings paths. Review the published articles there before submitting a support ticket to save time.
Transparency about how we manage account data is part of these terms. The points below explain our approach to the areas most likely to affect you as an account holder.
Your account credentials are your responsibility. Do not share login details with anyone. If you suspect unauthorised access, contact support immediately through the live chat route; we will guide you through the steps to secure your account.
We use session cookies to keep you logged in and to remember your account preferences across visits on mobile and desktop. You can manage cookie settings through your browser; removing session cookies will require you to log in again.
We retain account and transaction records for the period required by applicable rules in your region. You can request a copy of the data we hold on your account by contacting support with your account reference and the type of record you need.
When these terms are revised, the updated version is posted on this page. We may also send a notification to your registered contact details. Reviewing this page periodically keeps you current without needing to wait for a notification.
The questions below address what we hear most often about how these terms apply to real account situations — from wallet transactions to policy changes and dispute steps.
Yes. Every deposit and withdrawal you make through Nagad, Rocket or Upay is governed by these terms. You must use a mobile wallet that is registered in your own name; transactions from wallets belonging to another person are not permitted under this policy.
We post the revised terms on this page and note the effective date. If you continue using your account after that date, you are accepting the updated version. If you disagree with a change, contact support before the revision takes effect and we will explain your options.
Access to 99qx depends on local law and eligible regions. Before using your account, confirm that doing so is permitted where you are. We do not represent that the service is lawful in every location, and these terms do not override local rules.
Open your account wallet section and locate the specific transaction record. If the entry does not match what you authorised, contact support via live chat or email with your account reference and the transaction date. Provide as much detail as you can so the team can review the record promptly.
We retain records for the period required under applicable rules in your region. To request a copy of the data we hold on your account, contact support with your account reference and the specific record type you need. We will confirm what we can provide and in what format.
Contact support through the published live chat or email route and request account closure. Any confirmed wallet balance will be returned to your verified withdrawal method in line with our standard process. The account will be closed once that step is complete and confirmed.