App / Live
At 99qx, we are direct about how your account data is handled — what we collect when you register, how we use it to keep your wallet and transactions secure, and what choices you have at any point. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you link, which may include Nagad, Rocket or Upay. We also record transactional data tied to deposits and withdrawals so that your account history is accurate and traceable. Device information — browser type, operating system, session timing — is collected to maintain account security and detect unusual access patterns. We do not sell your personal data to third parties. We share data only where it is necessary to process a transaction, respond to a legal obligation or investigate a security concern. Cookies and similar tracking tools are used on our site to keep your session active and to understand which parts of the platform you use most; you can manage cookie preferences through your browser settings. Retention periods vary by data type: transactional records are kept as long as required to satisfy our internal audit requirements, while login session data is cleared on a shorter cycle. If you want to know exactly what data we hold on your account, you can raise a request through our published support route. This policy is subject to revision; when material changes are made, we update the version date at the top of this document. Continued use of the platform after a policy update means you have read and accepted the revised terms. Access and eligibility remain subject to your local law and the regions in which our service operates.
This policy sets out the rules for data that 99qx collects and processes directly. It does not extend to services or websites operated by third parties, even where a link from our platform takes you there. Understanding the boundary between what we control and what we do not is part of how we keep the policy honest and actionable for you.
Login activity, device identifiers and session records generated when you sign into your 99qx account. This data is held and managed by us and is covered fully under this policy.
Deposit and withdrawal entries connected to Nagad, Rocket and Upay are logged in your account history. These records are within scope and can be reviewed or queried through account support.
Pages you visit and features you use within 99qx are tracked at an aggregate level for platform improvement. Individual browsing patterns within our site fall under this policy.
External links, payment gateway processors and any service outside the 99qx domain operate under their own privacy terms. We have no control over how those parties handle your data once you leave our platform.
You have real, actionable choices when it comes to the data we hold on your account. Start by logging in and opening the account settings page — your registered contact details and linked payment methods are visible there, and you can update them directly if something has changed. If you notice a transaction record that does not match your actual Nagad or Rocket activity, raise it through the support route and we will investigate. Requesting a copy of the broader data we hold is also something you can do: send the request in writing through our published contact channel and we will respond within the timeframe set out in our internal policy. Closing your account is a separate process handled by support; note that certain transaction records may be retained even after closure where we have a legal or audit obligation to keep them. We aim to keep the process straightforward — no form buried five pages deep, no requirement to prove identity beyond the account verification you already completed.
Open account settings after login to see your registered details and the payment methods on file, including any Nagad or Upay wallet you have linked.
Update contact information directly in account settings. For changes that affect payment verification — such as a linked Rocket number — contact support to complete the update securely.
Send a written request through the published support channel to ask what personal data we hold. We will confirm the data categories and respond according to our stated internal process.
Contact support to initiate an account closure. Some transactional and audit records are retained after closure as required by our policy obligations; the support team will explain what applies to your account.
Questions about this policy — whether it is a data access request, a correction, or a concern about how your Nagad or Rocket transaction was recorded — should come through the support routes published on this site. We do not accept policy queries through social channels; use only the routes listed here to make sure your request is logged and tracked properly.
Open the chat widget from any page inside your account to reach us directly. Use this route for urgent questions about transaction data or account record concerns.
Send written data requests or policy questions to the email address published in the Contact section of this site. Written requests create a formal record for both sides.
The Help Centre inside your logged-in account lists the current support routes and links to the relevant policy sections. Start there to find the right path for your question.
Keeping your account data accurate and secure is not a background task for us — it is part of what makes the platform usable. We apply access controls so that only the processes that need your data to function can reach it, and we review those controls on a regular basis. Payment data related to Nagad, Rocket and Upay transactions is handled through the processing layer of each respective payment rail and is not stored in a way that exposes full wallet credentials on our side. If you believe your account has been accessed without your knowledge, the first step is to change your login credentials from account settings and then contact support immediately through the published live chat route.
Login access is protected at the account level. If you suspect unauthorised access, change your credentials from account settings and notify support through the published chat route without delay.
Cookies keep your session active and help us understand platform usage. You can adjust cookie acceptance through your browser settings at any time; some site functions may behave differently with cookies turned off.
Transactional records, including Nagad and Rocket payment entries, are kept for the period required by our internal audit and legal obligations. Session data follows a shorter retention cycle set out in our internal policy.
When this policy changes in a material way, we update the version date at the top of the document. Continuing to use your account after a revision means you have read and accepted the updated terms.
The questions below cover the situations we hear about most often — from how payment data is recorded to what happens when you want to close your account. If your question is not here, the published support routes are the right next step.
We collect the name, contact details and payment method information you submit at registration. If you link a Nagad, Rocket or Upay wallet, the details needed to process transactions are recorded in your account. Device and session data is also collected for security purposes.
Yes. Send a written data access request through the email contact published on this site. We will confirm the categories of data we hold and respond according to our internal process. Your transaction history is also visible directly in account settings once you are logged in.
Payment data is processed through each wallet's own payment rail. We record the transaction entry in your account history — amount, direction and timestamp — but we do not store full wallet credentials on our side. You can review transaction records in your account at any time.
We share data only where it is necessary: to process a transaction, respond to a legal obligation or investigate a security concern. We do not sell personal data. Third-party services you access via links from our platform operate under their own separate privacy terms.
Basic contact information can be updated directly in account settings after login. Changes that affect payment verification — such as a linked Rocket or Upay number — should be handled through the support route so the update is completed securely and the record is accurate.
Account closure is handled by support. After closure, certain transactional and audit records are retained for the period required by our policy obligations. The support team will explain which records apply to your account when you make the request.