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Your 99qx account keeps deposit options, withdrawal tracking and account checks in one place — accessible from any mobile browser without switching apps. Nagad, Rocket and Upay are the payment routes we have configured for Bangladesh, and your balance updates are visible inside your account area as soon as a transaction is processed.
Adding funds to your 99qx account starts at the deposit counter inside the banking tab. We support Nagad, Rocket and Upay — each routed directly through your mobile wallet so you do not need to handle any bank-specific portal. Open the deposit screen, pick your wallet, enter the amount shown in the fields, and confirm on your handset. The balance reflects in your account once the wallet transaction clears.
Log into your 99qx account and navigate to the banking tab. Select the deposit option to open the payment screen.
Pick Nagad, Rocket or Upay from the method list. Only the wallets enabled for your account region will appear.
Type the amount into the field provided, then follow the confirmation prompt on your mobile wallet app to authorise the transfer.
Once the wallet confirms, your 99qx balance updates. If it does not appear within the window shown on screen, note the reference and contact support.
When you are ready to move funds back to your Nagad, Rocket or Upay wallet, open the withdrawal section inside the 99qx banking tab. We route payouts to the same wallet type you used when depositing, so the wallet number attached to your account is the one that receives the transfer.
Go to the banking tab in your account and select withdrawal to see the payout form and your eligible wallet options.
Choose Nagad, Rocket or Upay as the destination. The number must match the wallet registered on your account.
Type the amount within the limits shown on the form and submit. A confirmation reference appears on screen; save it.
Your account history shows the current status of the withdrawal request. Contact support only if the status has not updated after the window displayed on screen.
Your account area may prompt a verification check at certain points — typically when a withdrawal is requested or when activity patterns change on the account. We ask you to follow only the fields and instructions displayed inside your account at that moment. What you see depends on your account status, so do not rely on steps described elsewhere. The verification section will tell you which details are needed and where to submit them. Work through each field as shown and save the completion confirmation.
Open the verification section in your account. Read each field carefully and fill only what is asked — no additional documents unless the screen requests them.
Your registered Nagad, Rocket or Upay number should match exactly what appears in your account profile. Mismatches are the most common cause of a verification hold.
After submitting the required fields, keep the on-screen confirmation or reference number visible in your account history for your own records.
If your verification status has not updated after following all steps, contact the support route in your account area rather than re-submitting the same details.
We have configured three mobile wallet payment routes for Bangladesh accounts. Each one connects directly to your registered wallet number so deposits and withdrawals stay within the same mobile payment ecosystem you already use. Open the banking tab to see which options are active on your account at the time of your transaction. Availability depends on your account region and local eligibility; always check the live list in your account rather than assuming all three are available simultaneously.
Deposit and withdraw via your Nagad mobile wallet. The wallet number must match the one registered on your 99qx account.
Rocket transfers are available for both deposits and withdrawals. Use the account banking tab to initiate and track each transaction.
Upay is supported as a mobile wallet payment route. Confirm the wallet number on your account profile before submitting a payout request.
Bank Transfer may be available depending on account level. Check the banking tab to see if this option is currently enabled for your account.
Every deposit and withdrawal you make through 99qx banking generates a reference number that appears both in your account transaction history and in your mobile wallet's own record. Matching these two reference points is the fastest way to resolve any discrepancy without needing support. Your account history tab shows a status label — pending, completed or under review — alongside the transaction date and wallet type. Check both records before concluding that a payment is missing.
Every transaction generates a unique reference. Copy it from the confirmation screen or your wallet message — it is the primary identifier if a transaction needs to be traced.
Your account history uses three labels: pending, completed and under review. A pending label means the transaction is in progress; do not re-submit while it shows this status.
Open the transaction history section in your account to see a dated list of all deposits and withdrawals, including the wallet type used and the current status of each entry.
Keep your wallet's transaction screenshot and the 99qx reference number together until the balance confirms. These two pieces are what support needs for any manual follow-up.
Your account's banking activity is protected through a combination of domain verification, wallet ownership checks and an accessible support route. We do not store your Nagad, Rocket or Upay PIN inside the platform — your wallet authorisation happens directly within your mobile wallet app, outside of 99qx. Before entering any account details, check that the URL reads 99qx so you are on our actual domain and not a look-alike page.
Always confirm the address bar shows 99qx before logging in or entering wallet details. Phishing pages mimic layouts closely, so the domain check is the single fastest safety step you can take.
Your Nagad, Rocket or Upay number must match the one registered on your account. We check wallet ownership during the payout process to make sure funds reach the right place.
Your account password and any verification step shown in your account area are the access layers we rely on. Do not share your login details; 99qx support will never ask for your password.
If a transaction looks wrong or your account access is blocked, use the support contact visible inside your account area. Report it promptly — the sooner a flag is raised, the faster our team can check the record.
These questions cover the account banking situations that come up most frequently for accounts in Bangladesh. If something specific to your transaction is not covered here, open the support route in your account for a direct response from our team.
We currently support Nagad, Rocket and Upay for Bangladesh accounts. Open the deposit section in your banking tab to see which options are active for your account at the time of the transaction. Availability depends on your account region and local eligibility.
Note the transaction reference from your Nagad message and check your account history tab for a matching entry. If the entry shows pending, allow the window displayed on screen to pass before contacting support. Bring the reference number with you when you do.
Withdrawals are sent to the wallet number registered on your account profile. If you need to change the registered number, go to your account settings and follow the update instructions shown there before submitting a withdrawal request.
Minimum amounts are shown directly on the deposit and withdrawal forms in your banking tab. We do not publish a single fixed figure here because limits can vary by payment method and account level — check the form fields for the current values.
An under-review status means our team is checking the transaction against your account record, often because of a verification step. Do not submit a second request. Check your account area for any prompted verification fields, complete them, then monitor the status.
Open the verification section in your account and follow the fields shown there exactly. Make sure your registered wallet number matches your Nagad, Rocket or Upay record. If the status does not clear after submitting, contact support through the account help route with your reference number ready.